Accessibility

The Detroit People Mover (DPM) remains committed to providing public transportation that is quick, efficient and most of all, safe for its patrons, including those among the disabled communities.

People Mover Stations and Trains

Tactile tiles alert customers who are blind or visually impaired that they are getting close to the station's platform edge. 

The People Mover stations and vehicles also accommodate electric scooters used by patrons with disabilities. We recommend use of the brake system equipped on the vehicle, as these types of chairs are not made for our wheelchair securements on each train (manual, unpowered chairs only).  Each securement is inspected by Maintenance and remains functioning and operational. Interior vehicle areas include a retractable seat which draws upward to allow spacing and secure restraint of a wheelchair in each train. Automated announcements before arrival and departure at each station assist all passengers, including the visually-impaired.

Elevators and Escalators

Elevators and/or escalators are offered at the People Mover’s 13 stations. DTC will notify patrons via printed station announcements should any of the remaining stations experience upgrades to its elevators or escalators.

Additional assistance is available by the use of emergency communication systems, which connect directly to the Control Center. Located inside DPM trains, at both levels of the stations or inside elevators, and in combination with visual monitoring, Transit Police can dispatched immediately to respond to any incident.

Requesting Alternative Formats:  DTC will make available information included on this website into an accessible format by request.  For more information, please contact (313) 224-2148 to speak with a representative or email Customer Service at webmaster@thepeoplemover.com. DTC will do its best to provide the requested alternative format within a reasonable timeframe.

Service Animals

Service animals are allowed on the People Mover as long as the animal does not pose a direct threat to the health or safety of others or cause a significant disruption in service.

Reasonable Modification Policy

DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, DTC is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling (313) 224-2160 or emailing webmaster@thepeoplemover.com.

If there is a complaint regarding accessibility, please download and return the Customer Complaint Form (ADA) to the attention of Brenda Walker, Human Resources Manager, at BWalker@thepeoplemover.com or by fax at (313) 221-1207.

Future Leader Dogs In Training

Title VI Complaints

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin to programs and activities receiving Federal financial assistance. The Detroit Transportation Corporation (DTC) works to offer public transportation service that is free of discriminatory practices and actions for all patrons of the Detroit People Mover.
DTC’s Human Resources Division is responsible for receiving complaints by any person who believes he or she has been subjected to discrimination in the delivery of or access to public transportation service on the basis of race, color or national origin. Any such complaints must be filed directly by the party within 180 days after the date of the alleged discrimination. All complaints will be reviewed promptly and with confidentiality. If a Title VI violation is found to exist, remedial steps as appropriate and necessary (initial review followed by panel determination) will be taken immediately. DTC does not sanction discrimination and will also take action to ensure meaningful access to services, programs and activities for our ridership.

Individuals may request additional information regarding the DTC Title VI policy by contacting the Human Resources Manager. To file a complaint in writing, please submit by mail or e-mail all Title VI policy concerns to:

Brenda Walker
Manager
Human Resources Division
Detroit Transportation Corporation
535 Griswold Suite 400
Detroit, MI 48226
Phone: (313) 224-2160
Fax: (313) 221-1207
Hours: 9:00 a.m. – 5:00 p.m.

To download a customer form, please click the link at the bottom of the page.

A complainant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights,

Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE
Washington, D.C. 20590

If the complainant disagrees with the response or decision, a written notice can be sent directly to the U.S. Department of Transportation:

U.S. Department of Transportation
Attention: Office of Civil Rights
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590