Riding Information: Fares

Welcome aboard! To enjoy your elevated ride through Downtown Detroit, learn about station locations, what’s allowed on the trains, and service hours to quickly move you everywhere you want to go. 

 

SPECIAL SERVICE ANNOUNCEMENT

Effective January 2, customers may ride the Detroit People Mover free-of-charge. The system will be operating under a Zero-Fare Pilot Program throughout 2024. PASSENGERS WILL NOT REQUIRE MONEY (FARE) OR A PASS TO RIDE. 

  Effective January 2, customers will not be charged to ride the Detroit People Mover.


Accessibility

The Detroit People Mover (DPM) remains committed to providing public transportation that is quick, efficient and most of all, safe for its patrons, including those among the disabled communities.

Wheelchairs & Scooters

The People Mover stations and vehicles also accommodate electric scooters used by patrons with disabilities. We recommend use of the brake system equipped on the scooter, as these types of chairs are not made for our wheelchair securements on each train (manual, non-powered chairs only).

Interior vehicle areas include a retractable seat which draws upward to allow spacing and secure restraint of a manual wheelchair in each train.

Automated Announcements

Automated announcements before arrival and departure at each station assist all passengers, including the visually-impaired.

Leader dogs and service animals are welcome aboard DPM trains with harness or leash required.

Elevators and/or escalators are offered at the People Mover's 13 stations. Grand Circus Park is accessible via elevator. DTC will notify patrons via printed station announcements should any of the remaining stations experience upgrades to its elevators or escalators.

Additional assistance is available by the use of emergency communication systems, which connect directly to the Control Center. Located inside DPM trains, at both levels of the stations or inside elevators, and in combination with visual monitoring, Transit Police Emergency communications and phone systems are located on every train and inside People Mover Stationscan dispatched immediately to respond to any incident.

 

Alternative Formats

On the DTC website, alternative formats may be requested for any information on the site, including accessibility. If you are using assistive technology and have trouble accessing the People Mover's website, patrons may call (313) 224-2160 to speak with a representative or email Customer Service at webmaster@thepeoplemover.com using 'Accessibility' in the subject line. DTC will do its best to provide the requested alternative format within a reasonable timeframe.

 

Additional Assistance

Additional assistance is available by the use of emergency communication systems, which connect directly to the Control Center. Located inside DPM trains, at both levels of the stations or inside elevators, and in combination with visual monitoring, Transit Police can dispatched immediately to respond to any incident.

For the deaf, hearing-impaired and speech loss individuals who use a text telephone or teletypewriter (TTY), as a communications device, AT&T provides traditional relay services in the state of Michigan. Services offered include TTY, Voice Carry-Over (VCO), Hearing Carry-Over (HCO), Speech-to-Speech (STS), and Spanish-to-Spanish relay. Dial 7-1-1 to use Hamilton Relay in the State of Michigan. For the Detroit Transportation Corporation's General Information and Administrative Office, use (313) 224-2160.

Some documents on this website are in a Portable Document Format (PDF). In order to improve the viewing of these files, Adobe offers a web-based tool that will convert Acrobat PDF files to other formats, including text and HTML. The PDF conversion tool is available online at www.adobe.com.

 

Service Stop or Delay

Patrons will hear live announcements by Control Center personnel in the stations and inside each train. In the event of an immediate change in operations such as an extended train delay or system closure, audible announcements or instructions will be provided for safe exit from the vehicles or stations.

During a system hold/delay, ADA passengers who are in the stations have the option to exit the station in a calm manner or wait until service resumes. If on board a train during a service delay, passengers may safely exit vehicles only if the train is located at a DPM station with the doors open.

Should emergency evacuation be required, ADA passengers should notify the Control Center using the emergency communication system or calling directly at 1+ (313) 963-0171 and assistance will be accommodated.

 

Reasonable Modification Policy

DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, DTC is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling (313) 224-2160 or emailing webmaster@thepeoplemover.com.

If there is a complaint regarding accessibility, please download and return the Customer Complaint Form (ADA) to the attention of Ericka Alexander, Communications and Public Relations Manager, at Ealexander@thepeoplemover.com or by fax at (313) 221-2134. Forms in Spanish and Arabic may be downloaded as PDF attachments.

PLEASE CLICK HERE TO VIEW THE DTC'S ADA POLICY AND COMPLAINT INSTRUCTIONS


Senior Citizen and Disabled - Free for 2024

Effective January 2, passengers will not require money or a pass to ride. The Detroit People Mover is free-of-charge. The system will be operating under a Zero-Fare Pilot Program throughout 2024. 

Patrons requesting paratransit services, please contact the Detroit Department of Transportation at 313-833-1300.