Safety Rules: ADA / School Groups

Our goal at The Detroit Transportation Corporation is to provide patrons with the safest and most efficient method of rail transportation available. The Detroit People Mover System operates on a daily basis in the Downtown Detroit Central Business District.

Patrons can be certain that they will receive a quality, safe and timely shuttle service when they follow the safety guidelines that have been developed to protect all patrons of the People Mover system.

Adherence to the following guidelines and safety rules will protect all patrons on the Detroit People Mover.

ADA ACCOMMODATION

Passenger boarding 

Elevators and/or escalators are offered at the People Mover’s 13 stations. Grand Circus Park is accessible via elevator only. DTC will notify patrons via printed station announcements and website postings should any of the stations experience upgrades or repairs to its elevators or escalators.

The People Mover stations and vehicles also accommodate electric scooters used by patrons with disabilities. We recommend use of the brake system equipped on the scooter, as these types of chairs are not made for our wheelchair securements on each train (manual, un-powered chairs only).

Interior vehicle areas include a retractable seat which draws upward to allow spacing and secure restraint of a manual wheelchair in each train.

Announcements

Automated announcements are to assist all passengers, including the visually-impaired. The Detroit People Mover trains feature and automated audio which announces the current station location. Chimes indicate the opening and closing of vehicle doors. Before the train leaves the station, the audio will announce the next approaching station.

SERVICE STOPPAGE OR DELAY: Patrons will hear live announcements by Control Center personnel in the stations and interior trains. In the event of an immediate change in operations such as train delays or system closures, audible announcements or instructions will be provided for safe exit from the vehicles or stations.

Service Animals

The Detroit People Mover welcomes leader dogs and service animals aboard DPM trains with harness or leash required.

Reasonable Modification Policy

DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, DTC is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling (313) 224-2160 or emailing webmaster@thepeoplemover.com.

If there is a complaint regarding accessibility, please download and return the Customer Complaint Form (ADA) to the attention of Brenda Walker, Human Resources Manager, at BWalker@thepeoplemover.com or by fax at (313) 221-1207.

Alternative Formats

On the DTC website, alternative formats may be requested for any information on the site, including accessibility. If you are using assistive technology and have trouble accessing the People Mover's website, patrons may call (313) 224-2160 to speak with a representative or email Customer Service at webmaster@thepeoplemover.com using 'Accessibility' in the subject line. DTC will do its best to provide the requested alternative format within a reasonable timeframe.

Additional Assistance

Additional assistance is available by the use of emergency communication systems, which connect directly to the Control Center. Located inside DPM trains, at both levels of the stations or inside elevators, and in combination with visual monitoring, Transit Police can dispatched immediately to respond to any incident.

For the deaf, hearing-impaired and speech loss individuals who use a text telephone or teletypewriter (TTY), as a communications device, AT&T provides traditional relay services in the state of Michigan. Services offered include TTY, Voice Carry-Over (VCO), Hearing Carry-Over (HCO), Speech-to-Speech (STS), and Spanish-to-Spanish relay. Dial 7-1-1 to use Hamilton Relay in the State of Michigan. For the Detroit Transportation Corporation's General Information and Administrative Office, use (313) 224-2160.

Some documents on this website are in a Portable Document Format (PDF). In order to improve the viewing of these files, Adobe offers a web-based tool that will convert Acrobat PDF files to other formats, including text and HTML. The PDF conversion tool is available online at www.adobe.com.

PLEASE CLICK HERE TO VIEW THE DETROIT TRANSPORTATION CORPORATION'S  ADA POLICY AND

COMPLAINT INSTRUCTIONS 

 

SYSTEM SAFETY RULES

1. The Detroit People Mover is under surveillance at all times.

2. For your safety, please wait for trains behind the yellow line on the platform edge.

3. NO SMOKING on the trains or on the station platform areas.

4. NO eating of food or uncapped beverages are allowed on the train or platform areas.

5. Loitering around or on the system is prohibited.

6. Always walk with care and caution in all station platform areas. Do not run at any time.

7. All passengers on DPM elevators and escalators must adhere to safety practices and any listed procedures.

8. There shall be no running, jumping, or horseplay on the train, platform areas, elevators or escalators.

9. Children should be supervised by an adult at all times while in the stations, on the platforms and in the trains.

10. Any and all emergencies must be reported immediately on the system’s Emergency Phones or by dialing 313-963-0171 to reach the Control Center. Phones are in stations and vehicles. Please look for the red button

11. Any personal injuries incurred must be reported immediately to the Detroit People Mover’s Control Center. A system Transit Officer will assist any patron with these matters by simply requesting assistance on the Emergency Phone or by dialing 313-963-0171 to reach the Control Center.

12. Footwear shall be in good condition and laces tied prior to riding on the system escalator. No bare feet.

13. Any unusual occurrences observed should be reported to the Control Center by way of the Emergency Phones or by calling 313-963-0171 to reach the Control Center. Phones are located on the platform and inside People Mover vehicles.

14. Never leave your possessions, purses, baggage, or other items unattended on the train system.

15. No radios or transmitting devices are permitted on the rail system, with the exception of cell phones.

The Detroit People Mover prides itself on providing state-of-the-art rail services to its patrons. Compliance with the established safety rules for patrons will ensure your safety and the safety of others while riding the Detroit People Mover.

FOR YOUR SAFETY WAIT FOR TRAINS BEHIND THE YELLOW LINE