PASSENGER BOARDING

Elevators and/or escalators are offered at the People Mover stations. Grand Circus Park is accessible via elevator only. DTC will notify patrons via printed station announcements and website postings should any of the stations experience upgrades or repairs to its elevators or escalators.

The People Mover stations and vehicles also accommodate electric scooters used by patrons with disabilities. We recommend use of the brake system equipped on the scooter, as these types of chairs are not made for our wheelchair securements on each train (manual, un-powered chairs only).

Interior vehicle areas include a retractable seat which draws upward to allow spacing and secure restraint of a manual wheelchair in each train.

ANNOUNCEMENTS

Automated announcements are to assist all passengers, including the visually-impaired. The Detroit People Mover trains feature an automated audio which announces the current station location. Chimes indicate the opening and closing of vehicle doors. Before the train leaves the station, the audio will announce the next approaching station.

SERVICE STOPPAGE OR DELAY

Patrons will hear live announcements by System Control Center personnel in the stations and inside each train. In the event of an immediate change in operations such as an extended train delay or system closure, audible announcements or instructions will be provided for safe exit from the vehicles or stations.

During a system hold/delay, ADA passengers who are in the stations have the option to exit the station in a calm manner or wait until service resumes. If on board a train during a service delay, passengers may safely exit vehicles only if the train is located at a DPM station with the doors open.

Should emergency evacuation be required, ADA passengers should notify the Control Center using the emergency communication system or calling directly at 1+ (313) 963-0171 and assistance will be accommodated.

SERVICE ANIMALS

The Detroit People Mover welcomes leader dogs and service animals aboard DPM trains with harness or leash required.

REASONABLE MODIFICATION POLICY

DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers. To ensure equality and fairness, DTC is committed to making reasonable modifications to its policies, practices and procedures to avoid discrimination and ensure programs and services are accessible to individuals with disabilities. Requests for modifications can be made by calling (313) 224-2160 or emailing webmaster@thepeoplemover.com.

If there is a complaint regarding accessibility, please download and return the Customer Complaint Form (ADA) to the attention of Ericka Alexander, at EAlexander@thepeoplemover.com or by fax at (313) 224-2134. ADA Customer Complaint Forms may be viewed and downloaded as PDF documents located on this page.

ALTERNATIVE FORMATS

On the DTC website, alternative formats may be requested for any information on the site, including accessibility. If you are using assistive technology and have trouble accessing the People Mover's website, patrons may call (313) 224-2160 to speak with a representative or email Customer Service at webmaster@thepeoplemover.com using 'Accessibility' in the subject line. DTC will do its best to provide the requested alternative format within a reasonable timeframe.

Additional Assistance

Additional assistance is available by the use of emergency communication systems, which connect directly to the System Control Center. Located inside DPM trains, at both levels of the stations or inside elevators, and in combination with visual monitoring, Transit Police can be dispatched immediately to respond to any incident.

For the deaf, hearing-impaired and speech loss individuals who use a text telephone or teletypewriter (TTY), as a communications device, AT&T provides traditional relay services in the state of Michigan. Services offered include TTY, Voice Carry-Over (VCO), Hearing Carry-Over (HCO), Speech-to-Speech (STS), and Spanish-to-Spanish relay. Dial 7-1-1 to use Hamilton Relay in the State of Michigan. For the Detroit Transportation Corporation's General Information and Administrative Office, use (313) 224-2160.

Some documents on this website are in a Portable Document Format (PDF). In order to improve the viewing of these files, Adobe offers a web-based tool that will convert Acrobat PDF files to other formats, including text and HTML. The PDF conversion tool is available online at www.adobe.com.

SERVICE DISRUPTION

During a system hold or emergency stoppage, ADA passengers who are in the stations have the option to exit the station in a calm manner or wait until service resumes. If on board a train during a service delay, passengers may safely exit vehicles only if the train is located at a DPM station with the doors open. Should emergency evacuation be required, ADA passengers should notify the Control Center using the emergency communication system or calling directly at 1+ (313) 963-0171 and assistance will be accommodated.