Privacy Policy


Thank you for visiting The Detroit People Mover website. This statement provides the DTC's privacy policy on information collected through this website and the use of that information.


Please read our Privacy Policy carefully as it will help you make an informed decision about sharing any personal information with us. This Privacy Policy applies to all information collected through our Site or mobile application, and/or any related services, sales, marketing or events, referred to collectively as this “Site”.


Technical Information

A “cookie” is a small text file that a website can place on your computer’s hard drive to collect information about a visitor’s activities on the Site or make it possible to use an online “shopping cart” to keep track of items you wish to purchase. The “cookie” transmits this information back to the website’s computer. We will use cookies collected during your visit to this Site to facilitate your use of our Site and for maintaining statistics concerning its use for its improvement. If your Internet browser setting refuses cookies, you may not be able to utilize our Site at its full capability. For instructions, by browser type, on how to control cookies’ settings, please visit We do not collect information about your browsing habits across third-party websites or online services.



This Site contains links to other sites. Please be aware that the DTC is not responsible for the privacy practices of other sites. We encourage our visitors to be aware when they leave our Site and to read the privacy statements of each web site that collects personal information. This Privacy Policy applies solely to information collected by this Site. We do not endorse or make any representations about third party sites or web services. We do not control those third-party sites or their privacy practices, which may differ from ours. We cannot be responsible for protecting your privacy once you choose to exit our Site, nor for future tracking that could result from your use of Apps you decide to download.


Order Forms

We collect personal information that you voluntarily provide to us when you enter information via our forms for the purchase of transportation passes, or forms requesting additional information regarding our services, including:

Your first and last name, email address, postal address, phone number, and other similar contact data, and

Data necessary to process your payment for purchases. This information is used for billing purposes and to fill orders. If we have trouble processing an order, the information may be used to contact you.


All payment data is stored by our payment processor, Please review's privacy policies and contact  the payment processor directly for inquiries relating to how your personal information is handled and protected by


We retain your personal information only as long as reasonably necessary for the transaction(s) you have requested, or for legitimate business purposes, such as complying with our legal obligations under United States’ federal, state, and local laws.


E-Mail Addresses

If you send us an email, including applications for employment, we will consider it as your consent for us to reply to you via email. Your resume will be retained only for the amount of time legally required. We may use email to inform our customers about new rates, products and services. You will receive emails from us if you have signed up to receive email notifications of news or events, or if you have specifically requested information If we send you a promotional email, you will be provided the option to opt-out of receiving further notifications by clicking on the link at the bottom of the email, or by contacting us in the manner described in the Contact Us section. We will process your request and discontinue sending you promotional emails unless you opt back in to receive them. We do not control the information you provide to us via email. Email messages in transit are not confidential and are not secure. We are not liable for any use, disclosure, or modification of such messages.



The Site may conduct online surveys/polls that customers may complete on a voluntary basis. Information collected through the surveys will be used for marketing or planning DTC services, unless you expressly agree otherwise.


DTC uses secure socket layer (SSL) encryption to protect personal information submitted to us on order forms available on this Site. Our Site complies with all applicable security laws as well as security standards to protect the security, integrity, and privacy of personal information in our possession. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, we cannot guarantee that the internet is ever 100% secure. While we make our best effort to protect your personal information, transmission of personal information to and from our Site is at your own risk. In addition, you should only access our Site from a secure environment.

Information Sharing

We do not disclose your personal information to third parties without your prior written consent, unless: we are required by law to do do; e.g., to comply with a warrant, subpoena, court order or an order from a state or federal agency which as jurisdiction over our activities; or, we believe in good faith that disclosure is necessary to protect our rights, your safety or the safety of others, to investigate fraud, or as evidence in litigation.  


We may disclose your personal information for any other purpose with your consent. You may withdraw your consent to our processing, including retention, of your personal information at any time. To withdraw your consent, please address your request to the contact person specified in our contact details.

Children’s Privacy

DTC does not knowingly solicit or collect personal information from children through DTC shopping cart, fare media or other online order forms. If at any time DTC learns that a child under the age of 13 has submitted personal information online, it will take all reasonable measures to remove such information from its databases and not use such information for any purpose except where necessary to protect the safety of the child or others as required by law.

Employment Related Information

Parties interested in employment with DTC may apply online and/or submit information regarding past work experience. This information will be used only for evaluating an applicant’s qualifications for a position with DTC and will not be retained or shared for any other purpose.


Applicable Law

If you are accessing our Site from outside the United States, your information will be stored and processed utilizing servers located in the United States. Operation of our Site is not intended to subject us to the laws or jurisdiction of any other state, country or territory. Your use of our Site will indicate your acceptance and consent to the terms in this Privacy Policy and applicable laws.

If you are a resident of the EU or California, we will take necessary measures to protect your personal information in accordance with this Privacy Policy and applicable privacy laws that may apply to you, including, e.g., the GDPR, the E Privacy Directive and California’s Consumer Privacy Act.

Privacy Rights

Upon your request to delete any personal information we might have obtained from you, we will delete all related personal data within our possession within a reasonable timeframe as established by law. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements


Notification of Changes

DTC reserves the right to make changes to this privacy policy and will display any changes to the Site 30 days before the changes become effective. If we decide to change this Privacy Policy, we will post those changes to this Privacy Policy statement and other selected pages so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


How to Contact Us?


If you have any questions about our privacy policy statement or our use of your information you can e-mail us at

Special Notice

Effective Date of Privacy Policy: July, 2018