Title VI Policy
Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color or national origin by government agencies receiving Federal financial assistance. The Detroit Transportation Corporation (DTC) fully complies with the regulations of Title VI to operate nondiscriminatory service and programs without regard to race, color or national origin for all patrons of the Detroit People Mover.
Under Title VI, members of the public are protected against discrimination. To learn more or request information regarding DTC’s Title VI obligations, persons may contact DTC directly: (1) In writing, addressed to: Title VI Coordinator, Detroit Transportation Corporation, 500 Griswold, Suite 2900, Detroit, MI 48226 or (2) By phone at (313) 224-2160.
Any persons who believe (he/she/it/they) have been subjected to or the recipient of unlawful discrimination on the basis of race, color or national origin under Title VI by the Detroit People Mover or the DTC may contact the DTC Title VI Coordinator to file a complaint. Any such complaints must be filed in writing directly by the party within 180 days after the date of the alleged discrimination. All complaints will be reviewed promptly and with confidentiality. If a Title VI violation is found, remedial steps as appropriate and necessary will be taken to ensure continued meaningful access to services, programs and activities for our ridership.
How to file a Title VI Complaint with the Detroit Transportation Corporation
Detroit Transportation Corporation is committed to customer satisfaction, and accordingly encourages riders to communicate their concerns. It is therefore necessary to establish a customer complaint system for investigating customer concerns and settlement of customer problems as quickly as possible.
AGENCY INSTRUCTIONS TO THE COMPLAINANT
HOW TO FILE A TITLE VI COMPLAINT
The complainant may file a signed, written complaint (also referred to as a Written Statement of Facts) up to one hundred and eighty (180) days from the date of the alleged discrimination. The complaint should include the following information:
Date of alleged discrimination
Location of incident
Names and phone numbers of any witnesses
Complainant’s name, address, phone number, email or direct method of communicating with the complainant
Type of discrimination identified, such as race, color or national origin
Complainant’s signature
MAKING A COMPLAINT IN WRITING OR VIA EMAIL
The Detroit Transportation Corporation encourages all complainants to certify all mail that is sent through the U.S. Postal Service and/or ensure that all written correspondence can be tracked easily. For complaints originally submitted by fax, an original, signed copy of the complaint must be mailed to the Title VI Coordinator as soon as possible, but no later than 180 days from the alleged date of discrimination.
To file a complaint in writing, please submit by mail or e-mail all Title VI written statement of facts or Title VI Complaint Form to:
Title VI Coordinator
Detroit Transportation Corporation
500 Griswold, Suite 2900
Detroit, MI 48226
EAlexander@thepeoplemover.com
MAKING A COMPLAINT BY PHONE
When a complaint is called into the DTC, your statement is taken and the following information is placed into an electronically transmitted document:
Name; Date and Time of Incident; Contact Information and Statement
Please call (313) 224-2160 / Fax: (313) 224-2134, between the hours of 9:00 a.m. – 5:00 p.m., Monday through Friday, or please leave a voice mail with contact information after business hours.
What happens to the complaint after it is submitted?
All complaints alleging discrimination based on race, color or national origin in a service or benefit provided by the Detroit Transportation Corporation will be directly addressed by the Detroit Transportation Corporation in confidentiality. The Detroit Transportation Corporation shall also provide appropriate assistance to complainants, including those persons with disabilities, or who are limited in their ability to communicate in English. Additionally, the Detroit Transportation Corporation shall make every effort to address all complaints in an expeditious and thorough manner.
A letter of acknowledging receipt of complaint will be mailed within seven days. Please note that in responding to any requests for additional information, a complainant's failure to provide the requested information may result in the administrative closure of the complaint.
How will the complainant be notified of the outcome of the Title VI complaint?
The DTC has 60 days to investigate the complaint. If more information is needed to resolve the case, the DTC may contact the complainant. The Title VI Coordinator has five (5) business days from the date of the Written Statement of Facts to send requested information to the investigator assigned to the case. If the investigator does not receive additional information or a statement from the complainant within 14 business days, the DTC can administratively close the wishes to pursue their case.
After the investigator reviews the complaint, she/he will forward the findings to the Human Resources and Marketing divisions within the 60 day window.
If a Title VI violation is found to exist, remedial steps as appropriate and necessary (initial review followed by panel determination) will be taken immediately. DTC does not sanction discrimination and will also take action to ensure meaningful access to services, programs and activities for our ridership.
Individuals may request additional information regarding the DTC Title VI policy by contacting the Human Resources Manager. If this information is needed in another language or if you require assistance completing the form, call (313) 224-2160. To file a complaint in writing, please submit by mail or e-mail all Title VI policy concerns to:
Ericka Alexander
Manager
Marketing and Communications Division
Detroit Transportation Corporation
500 Griswold, Suite 2900
Detroit, MI 48226
Phone: (313) 224-2160
Fax: (313) 224-2134
Hours: 9:00 a.m. – 5:00 p.m.
RIGHT TO APPEAL OR TAKE OTHER ACTION
If the complainant wishes to appeal the decision to DTC, she/he has 10 days after the date of the closure letter or the Letter Of Finding to do so. Appeals are to be considered by the DTC General Manager and a panel not limited to, but also including: Title VI Coordinator/Human Resources Manager; Risk Manager; Divisional Managers and/or Supervisors.
Persons may file a complaint directly with the Federal Transit Administration at:
Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR,
1200 New Jersey Ave., SE, Washington, DC 20590
If the complainant disagrees with the response or decision, a written notice can be sent directly to the U.S. Department of Transportation:
U.S. Department of Transportation
Attention: Office of Civil Rights
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
DTC is committed to providing safe, reliable, courteous, accessible and user-friendly services to its customers.